Private Sector: Business-to-Business and Consumer Product Research
We routinely sign nondisclosure agreements with our private sector clients and protecting their confidentiality is an important part of these ongoing relationships. As a result, we do not publish a list of our private sector clients, but we can provide a general idea of the range of industries and issues we have worked on.
Martha A. DeLong and John H. Campbell, the principals at CDRI, have been working with private companies, large and small, in the U.S. and Europe since the 1980s. We have been assessing markets, strategies, and products since the question was whether Microsoft would win the platform wars with MSDOS or whether Lotus’ leadership in spreadsheets could ever be overtaken. We investigated wireless networking when it was in its infancy and printer technologies since they began emerging from the dot matrix and “impact” printer world. We have evaluated some good -- and plenty not so good -- ideas regarding how to use the Internet. We have helped improved medical equipment in emergency rooms, discovered better ways to design dental equipment, assessed design and marketing of a many computing and test and measurement devices, and evaluated software user interfaces for everything from fourth generation languages, to calendar software, to web sites. On the consumer side, we have asked beer drinkers what a label tells them about the beer inside the bottle, knitters what they want in a website, tenants what they want in housing, mothers what they look for when buying diapers, and parents what types family-oriented activities they are looking for.
What have we learned? How to identify the constants and the opportunities in new and existing markets. How to tell product engineers what to do to tweak their design so that it better meets the needs of their customers — and occasionally deliver the hard news that they need to start all over again. We know how to help marketers identify the key messages their customers need to hear. How to help market leaders retain their position and identify what a challenger needs to do to knock off the leader.
For more information on our approach to market and product research, click here. To find out more about how we can use our experience to help you improve your position in your industry, please contact us.
Public Sector: Research, Training, and Planning
Whether the issue is community assessments, voter and constituent polling, program development research, organizational planning, or community problem solving trainings, Campbell DeLong Resources, Inc. has developed a substantial track record working with local, state, and federal agencies to improve services and make a greater difference to the communities served.
For our public sector clients, we are particularly known for our expertise in public safety (police and fire), community involvement and engagement, housing management, environmental and sustainability research, and process facilitation. Examples of clients for whom we have provided work in the public and nonprofit sector are shown below, organized from national to local in scope.
Federal or National Agencies or Associations
U.S. Department of Justice, Office of Justice Programs, Bureau of Justice Assistance (BJA)
U.S. Department of Housing and Urban Development
Police Executive Research Forum (PERF)
Bonneville Power Administration/Columbia Basin Law Enforcement Council (in partnership with Research Into Action)
Center for Problem Oriented Policing
Community Policing Consortium, Washington, D.C. (CPC)
National Association of Housing and Redevelopment Officials, Cascade and Puget Sound Chapters
National Association of Residential Property Managers
Western Fire Chiefs Association
State and Regional Organizations
Illinois Regional Institute for Community Policing, University of Illinois, Springfield
State of Oregon: Department of Public Safety Standards and Training, Oregon Criminal Justice Commission, Economic and Community Development Department.
State of Hawaii, Department of the Attorney General
Washington State Crime Prevention Association
Western Community Policing Center, Salem, Oregon (WCPC)
State of Nevada, Peace Officer Standards and Training (with WCPC)
State of Utah, Peace Officer Standards and Training (with WCPC)
Arizona Fire Chiefs Association
Western Fire Chiefs Assocation
Cities, Counties, and Special Districts
Anchorage, Alaska, Police Department (with WCPC)
Albany, New York, Police Department (with CPC)
Albuquerque, New Mexico, Police Department
Auburn, Washington, Planning Department
Austin, Texas Police Department (with BJA)
Baton Rouge, Louisiana (in partnership with Credit Bureau of Baton Rouge)
Baltimore County Police Department, Maryland (with BJA)
Beaverton, Oregon, Police Department, Housing Department
Bend, Oregon, Police Department
Boise, Idaho, Office of the Mayor
Bolingbrook, Illinois, Code Enforcement Department
Cincinnati, Ohio, Police Division
Clackamas County, Oregon, Department of Solid Waste & Recycling
Clark County, Washington, Public Works Department, Health Department
Clean Water Services, based in Washington County, Oregon
Columbia, Missouri, Police Department
Columbia-Willamette Water Conservation Coalition, Oregon & Washington
Cornelius, Oregon, Office of the City Manager
C-TRAN, Clark County, Washington
Eugene, Oregon, Public Safety Department
Fairbanks, Alaska, Police Department (with WCPC)
Green Bay, Wisconsin, Mayor's Neighborhood Leadership Council
Gresham, Oregon, Office of the City Manager, Police Department, Department of Environmental Services
Great Falls, Montana, Office of Community Development
Hermiston, Oregon, Office of City Manager and Police Department
Hawaii County, Office of the Prosecuting Attorney
Honolulu, Hawaii, Police Department
Ithaca, New York, Planning Department
Jefferson County, Ohio, Office of the Prosecuting Attorney
Kansas City, Kansas, Livable Neighborhoods Department
Kansas City, Missouri, Kansas City Safe City Initiative (with The Rosselli Network)
Lacey, Washington, Police Department
Lake Elsinore, California, Office of City Manager
Lake Oswego, Oregon, Office of the Mayor
Las Vegas, Nevada, Metropolitan Police Department (with WCPC)
Lawrence, Kansas, Office of City Manager and Police Department
Lebanon Fire & Rescue
Los Angeles, Departments of Police and City Attorney (with BJA)
Marion County Prosecutor's Offices, Indianapolis, Indiana
Metro (P0rtland area regional government)
Milwaukee, Wisconsin, Department of Building Inspection
Monterey County, California, Department of Health
Multnomah County, Oregon, Health Department
Nampa, Idaho, Office of Planning and Community Development
Oak Ridge, Tennessee, Oak Ridge Police Department
Oregon City, Oregon, Office of the City Manager
Oroville, California, Police Department
Peoria, Illinois, Department of Inspections and Weed & Seed Program
Portland, Oregon: Bureau of Development Services; Bureau Of Environmental Services; Bureau of Fire, Rescue and Emergency Services; Bureau of Police; Bureau of Sustainable Development; Bureau of Water Works; Office of the Mayor; Office of Neighborhood Involvement; Office of Transportation
Richmond, Virginia, Police Department
Salem, Oregon, Department of Community Services
Salt Lake County, Utah, Sheriff's Office (with WCPC)
San Diego County, California, Sheriff's Office
San Bernardino, California, Office of the City Administrator and Police Department
SeaTac, Washington, Police Services
St Louis, Missouri, Neighborhood Stabilization Team
Syracuse, New York, Department of Community Development
Tacoma, Washington, Community Based Services and Office of the City Manager
Tigard, Oregon, Office of the City Manager
Trinity County, California, Behavioral Health Services and Sheriff's Department
Tualatin Valley Fire & Rescue, based in Washington County, Oregon
Tucson, Arizona, Police Department
Washington County, Oregon, Sheriff's Office, Library Services, Transportation
Washington County Consolidate Communications Agency, Oregon
West Linn, Oregon, Office of the City Manager
Yamhill County, Oregon, County Commission
Public Housing Agencies and Subsidized Housing Organizations
Allen Metropolitan Housing Authority, Lima, Ohio
Bremerton Housing Authority, Bremerton, Washington
Chautauqua Opportunities, Inc., Jamestown, New York
Granite City Housing Authority, Granite City, Illinois
Housing Authority and Community Services Agency of Lane County, Oregon
Housing Authority of the City of Pasco and Franklin County, Washington
Housing Authority of the County of Cook, Chicago, Illinois
Housing Authority of Portland, Oregon
Housing Authority of Snohomish County, Everett, Washington
King County Housing Authority, Seattle, Washington
Kunigmiut Resident Council (of NW Inupiat Housing Authority), Buckland, Alaska
Longview Housing Authority, Longview, Washington
Richmond Housing Authority, City of Richmond, California
Salem Housing Authority, City of Salem, Oregon
Twin Falls and Jerome Housing Authorities, Twin Falls, Idaho
Washington County Department of Housing Services, Hillsboro, Oregon
Other Non-Profit or Trade Organizations
The Enterprise Foundation
Hawaii Association of Realtors
Housing Our Families, Inc., Portland, Oregon
Oregon Rental Housing Association, Inc.
Portland Community Reinvestment Initiative, Inc.
Manufactured Housing Communities of Oregon
Special Districts Association of Oregon
Stop the Violence Collaboration in partnership with the Spartanburg County Sheriff's Office, Spartanburg, South Carolina
Seattle Neighborhood Group and Southeast Effective Development in partnership with the City of Seattle Police Department